TERMS AND CONDITIONS

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”).

Martin Hoplíček, ID No.: 66657164, VAT No.: CZ7810315755,
a natural person conducting business under the Trade Licensing Act and not registered in the Commercial Register,
with business address at: 28. října 881/16, 789 01 Zábřeh na Moravě, Czech Republic

Contact details:

Martin Hoplíček
E-mail: info@colored-glass.eu
Telephone: +420 775 916 154

(hereinafter referred to as the “Seller”).

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural or legal person purchasing goods through the online store available at www.colored-glass.eu (hereinafter referred to as the “Online Store”).
If the Buyer is a natural person who concludes a purchase contract outside the scope of his or her business activity or independent professional activity, such Buyer is considered a consumer (hereinafter referred to as the “Consumer”).
These Terms and Conditions form an integral part of the purchase contract. Any provisions individually agreed in the purchase contract shall take precedence over these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Czech language. The English version is provided for the convenience of international customers.

II. Information about Goods and Prices

Information about the goods, including the price and the main characteristics of each product, is provided for each individual product in the Online Store.
Prices of goods are stated including value added tax and all applicable charges. Delivery costs are stated separately during the ordering process.
Product prices remain valid for as long as they are displayed in the Online Store. This provision does not prevent the parties from agreeing on an individually negotiated price.
All presentation of goods in the Online Store is for information purposes only. The Seller is not obliged to conclude a purchase contract regarding every product displayed in the Online Store.
Information concerning the costs associated with packaging and delivery is provided in the Online Store and during the ordering process.
Discounts cannot be combined unless otherwise agreed between the Seller and the Buyer.
Colour shades displayed on the website may differ from the actual product due to technical factors. Product and sample photographs are therefore for illustrative purposes only. The appearance, structure and decoration of individual pieces of glass may vary, as each piece may be an original product. Stated glass dimensions are approximate and may vary within reasonable manufacturing tolerances due to the nature of the material and the production process.

III. Orders and Conclusion of the Purchase Contract

Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract, such as Internet connection or telephone costs, are borne by the Buyer. Such costs do not differ from the standard rate.
The Buyer may order goods through the Online Store or by e-mail.
When placing an order, the Buyer selects the goods, quantity, payment method and delivery method.
Before submitting the order, the Buyer is given the opportunity to check and change the information entered in the order.
The Buyer submits the order by clicking the relevant order button clearly indicating the obligation to pay.
The information provided in the order is considered correct by the Seller. The order is valid only if all mandatory information has been completed and the Buyer confirms that he or she has read and accepted these Terms and Conditions.
Immediately after receiving an order, the Seller sends an automatic confirmation of receipt of the order to the e-mail address provided by the Buyer. This automatic confirmation does not in itself constitute acceptance of the order. The purchase contract is concluded only after the Seller accepts the order and sends the Buyer a notification of acceptance.
If the Seller cannot fulfil any of the requirements stated in the order, the Seller will send the Buyer an amended offer by e-mail. Such amended offer constitutes a new proposal for the conclusion of a purchase contract and the contract is concluded upon the Buyer’s acceptance of the amended offer.
Orders accepted by the Seller are binding. The Buyer may cancel the order until the Seller sends notification of acceptance. Cancellation may be made by telephone or e-mail using the contact details stated in these Terms and Conditions.
In the event of an obvious technical error on the Seller’s part concerning the price of goods in the Online Store or during the ordering process, the Seller is not obliged to supply the goods at the obviously incorrect price. The Seller shall inform the Buyer of the error without undue delay and, where appropriate, send an amended offer.
Depending on the nature of the order, in particular the quantity of goods, purchase price or estimated delivery costs, the Seller may request additional confirmation of the order.
Delivery times are indicative and, where necessary, are communicated individually to the customer.

IV. Customer Account

Based on registration in the Online Store, the Buyer may access a customer account and order goods through that account. Goods may also be ordered without registration.
When registering and placing an order, the Buyer is obliged to provide correct and truthful information and to update the information whenever it changes.
Access to the customer account is protected by a username and password. The Buyer is obliged to keep the access information confidential.
The Buyer may not allow third parties to use the customer account.
The Seller may cancel a customer account, in particular if the Buyer does not use it for more than 12 months or breaches his or her obligations under the purchase contract or these Terms and Conditions.
The Buyer acknowledges that the customer account may not be continuously available, in particular due to necessary maintenance of the Seller’s hardware or software or the hardware or software of third parties.

V. Payment Terms and Delivery of Goods

The purchase price and any delivery costs may be paid using the payment methods currently offered in the Online Store.
Available payment methods may include:

online payment via the Comgate payment gateway, including card payments, online banking buttons and other payment methods offered by Comgate;
bank transfer to the Seller’s bank account;
cash on delivery or payment by card upon delivery, where this option is available for the selected delivery method;
cash payment upon personal collection, where available.

Bank account details:

CZK: AIRBANK 1220247026/3030
EUR: FIO BANKA CZ25 2010 0000 0029 0054 7959
BIC/SWIFT: FIOBCZPPXXX

Together with the purchase price, the Buyer is obliged to pay the agreed costs associated with packaging and delivery.
In the case of bank transfer, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s bank account.
The Seller does not require any advance payment or similar payment other than the payment method selected during the ordering process. Payment of the purchase price before shipment does not constitute a deposit unless expressly agreed otherwise.
Goods are delivered to the Buyer:

to the address specified in the order;
via a parcel shop or parcel locker selected by the Buyer;
by personal collection;
or by another individually agreed delivery method.

The delivery method is selected during the ordering process.
The delivery cost depends on the selected delivery method and destination and is displayed in the order and order confirmation. If transport is arranged individually at the Buyer’s request, the delivery price may be calculated separately according to the weight, dimensions, destination and other transport conditions.
If the Seller is obliged to deliver the goods to a location specified by the Buyer, the Buyer is obliged to accept the goods.
If, for reasons attributable to the Buyer, the goods have to be delivered repeatedly or by a different method than specified in the order, the Buyer may be required to pay the reasonable costs associated with such additional delivery.
Upon receiving the goods from the carrier, the Buyer is advised to check the condition of the packaging and, where possible, document any visible damage. The Buyer is not required to refuse a damaged shipment in order to preserve statutory rights against the Seller.
The Seller issues an invoice to the Buyer. The invoice is sent electronically to the e-mail address provided by the Buyer unless otherwise agreed.
The Buyer acquires ownership of the goods upon full payment of the purchase price and receipt of the goods.
The risk of accidental loss or damage to the goods passes to the Consumer upon receipt of the goods. For a Buyer who is not a Consumer, the transfer of risk is governed by the Civil Code and any agreement between the parties.
Delivery times depend on the content and availability of the order and may be communicated individually.
Online payments in the Seller’s Online Store are provided by Comgate, a.s. as the payment gateway provider.
Within the Comgate payment gateway, the Buyer may use, in particular, card payments and bank transfers through online banking buttons, as well as other payment methods offered by the payment gateway.
Payment-related questions may be directed to the Seller at info@colored-glass.eu. Information concerning Comgate’s payment services is available from Comgate directly.

VI. Withdrawal from the Purchase Contract

Consumer’s Right of Withdrawal

A Consumer who has concluded a purchase contract remotely through the Online Store has the right to withdraw from the contract without giving any reason within the statutory period, unless an exception provided by law applies.
The withdrawal period is 14 days.
For a purchase contract, the withdrawal period begins:

on the day on which the Consumer receives the goods;
on the day on which the Consumer receives the last item, where several items are delivered separately;
on the day on which the Consumer receives the last delivery or part of the goods, where the contract concerns several types of goods or several parts;
on the day on which the Consumer receives the first delivery, where the contract concerns regular recurring deliveries.

To meet the withdrawal deadline, it is sufficient for the Consumer to send the Seller a clear statement of withdrawal before the expiry of the withdrawal period.
The Consumer may withdraw from the contract:

by e-mail to info@colored-glass.eu;
in writing to the Seller’s postal address;
using the model withdrawal form;
or using the electronic withdrawal function provided by the Seller.

Electronic Withdrawal from the Contract

The Consumer may also withdraw from the purchase contract electronically using the “Withdraw from the contract” button or link provided by the Seller.
The link or button is provided to the Consumer in the final order confirmation e-mail sent in connection with the order before the goods are shipped.
By clicking the “Withdraw from the contract” button or link, the Consumer is directed to an online interface through which the Consumer can make a clear declaration of withdrawal from the relevant purchase contract.
The electronic withdrawal process allows the relevant order and the Consumer to be identified and allows the Consumer to submit a clear statement of withdrawal.
The Consumer does not have to state a reason for withdrawal.
After receiving an electronic withdrawal, the Seller shall, without undue delay, confirm its receipt to the Consumer in text form, in particular by e-mail.
The confirmation shall include the content of the withdrawal statement and the date and time at which it was submitted.
The electronic withdrawal option does not alter the statutory withdrawal period or any other statutory rights or conditions applicable to withdrawal.
The Seller’s information concerning electronic withdrawal is provided in accordance with the applicable Czech legislation governing withdrawal from distance contracts. The current Czech implementing regulation expressly requires information about the location of the online withdrawal button and confirmation of the withdrawal in text form.

Exceptions to the Right of Withdrawal

The Consumer cannot withdraw from the purchase contract in cases specified by law, including, in particular:

the supply of goods that have been modified according to the Consumer’s wishes or for the Consumer personally;
other cases specified in Section 1837 of the Civil Code.

Individually modified goods may include glass or other materials that have been cut, modified or otherwise adapted to a non-standard size or according to a specific individual requirement of the Consumer.
Merely selecting a standard product or standard option offered in the Online Store does not constitute an individual modification of the goods.

Return of Goods

A Consumer who withdraws from the contract shall send or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawal. The deadline is met if the goods are sent before the expiry of the 14-day period.
The Consumer bears the direct cost of returning the goods unless otherwise required by law.
The Consumer is responsible only for any reduction in the value of the goods resulting from handling them in a manner other than necessary to determine their nature, characteristics and functionality.

Refund

If the Consumer withdraws from the contract, the Seller shall refund all funds received from the Consumer under the contract, including applicable delivery costs, without undue delay and no later than 14 days after withdrawal.
If the Consumer selected a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller shall refund only the amount corresponding to the cheapest delivery method offered.
The Seller is not obliged to refund the money before receiving the returned goods or before the Consumer proves that the goods have been sent back, whichever occurs first.
The refund shall be made using the same payment method used for the original transaction unless the parties agree otherwise and the Consumer incurs no additional costs as a result.

VII. Rights from Defective Performance and Complaints

The Seller is responsible to the Consumer for ensuring that the goods are free from defects upon receipt and correspond to the agreed description, type, quantity, quality, functionality and other agreed characteristics.
If a particular characteristic has not been expressly agreed, the Seller is responsible for ensuring that the goods have the characteristics required by law and those that can reasonably be expected given the nature of the goods.
Colour shades, structure, patterns, decorations, bubbles and other characteristics of glass may vary between individual pieces to an extent corresponding to the nature of the particular product.
Stated glass dimensions may vary within reasonable manufacturing tolerances due to the nature of the material and production process.
Rights arising from defective performance are governed by the applicable provisions of the Czech Civil Code and consumer protection legislation.
If a defect becomes apparent within one year of receipt, it is presumed that the goods were defective at the time of receipt, unless the nature of the goods or defect excludes such presumption.
The Consumer may exercise rights arising from defects appearing within two years of receipt, unless otherwise provided by law.
Complaints may be submitted to:

VS Glass Products / Martin Hoplíček
28. října 881/16
789 01 Zábřeh na Moravě
Czech Republic
E-mail: info@colored-glass.eu
Telephone: +420 775 916 154

A complaint may be submitted personally, in writing or electronically.
When submitting a complaint, the Consumer should provide the order or invoice number, a description of the defect and the requested method of resolution. In the case of transport damage, photographs of the goods and packaging should be provided where possible.
Upon receiving a complaint, the Seller shall provide the Consumer with written confirmation of the complaint and subsequently confirmation of its resolution or written reasons for rejecting the complaint.
Depending on the nature of the defect and the applicable statutory conditions, the Consumer may have the right to have the defect remedied, receive replacement goods, receive a reasonable reduction in the purchase price or withdraw from the contract.
A Consumer complaint shall be resolved no later than 30 days from the date on which it was submitted, unless the Seller and Consumer agree on a longer period.
If the statutory deadline for resolving a complaint expires without resolution, the Consumer shall have the rights provided by the Civil Code.
For Buyers who are not Consumers, rights arising from defective performance are governed by the Civil Code and any individual agreement between the parties.

VIII. Delivery of Correspondence

The parties may deliver written correspondence to each other by e-mail.
The Buyer shall send correspondence to the Seller at info@colored-glass.eu or to the Seller’s postal address stated in these Terms and Conditions.
The Seller shall send correspondence to the e-mail address provided by the Buyer in the order or customer account.

IX. Out-of-Court Settlement of Consumer Disputes

Consumers have the right to seek out-of-court settlement of consumer disputes under Act No. 634/1992 Coll., on Consumer Protection.
The competent body for out-of-court settlement of consumer disputes arising from the purchase contract is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Štěpánská 567/15
120 00 Prague 2
Czech Republic
ID No.: 000 20 869

The European Online Dispute Resolution (ODR) platform is no longer in operation and is therefore not referred to in these Terms and Conditions.
In cross-border consumer disputes, the Consumer may seek assistance from the European Consumer Centre Czech Republic.
The Seller is authorized to conduct business on the basis of a trade licence. Compliance with consumer protection legislation is supervised within the scope of its statutory powers by the Czech Trade Inspection Authority.

X. Final Provisions

All agreements between the Seller and the Buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase contract contains an international element, Czech law shall apply. This does not affect mandatory consumer rights arising under applicable law.
The Seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the Seller’s website, including copyrights to its content, photographs, graphics, trademarks, logos, page layout and other elements, belong to the Seller unless otherwise stated. Copying, modifying or otherwise using the website or any part thereof without the Seller’s consent is prohibited.
The Seller is not responsible for temporary unavailability of the Online Store caused by technical reasons, maintenance or intervention by third parties, unless otherwise required by law.
When using the Online Store, the Buyer must not use procedures that could negatively affect its operation or attempt to interfere with or gain unauthorized access to its software or other technical components.
The purchase contract, including these Terms and Conditions, is archived by the Seller electronically in accordance with applicable legal requirements and is not publicly accessible.
The Seller may amend or supplement these Terms and Conditions. Such changes do not affect rights and obligations arising during the validity of the previous version.
These Terms and Conditions are effective from 30 May 2026.

GIFT VOUCHERS – TERMS OF USE

Gift vouchers may be used to purchase goods at www.colored-glass.eu.
Gift vouchers cannot be exchanged for cash.
The value of the purchase must be equal to or higher than the value of the voucher. If the value of the purchased goods is lower than the value of the voucher, the difference will not be refunded. If the value of the purchased goods is higher than the value of the voucher, the difference must be paid.
Each voucher has a unique code which is entered in the appropriate field during checkout.
If the Buyer wishes to use multiple vouchers for one purchase, please contact info@colored-glass.eu so that the vouchers can be combined where technically necessary.
In the event of withdrawal from a purchase contract or a justified complaint, the amount originally paid using a gift voucher may be returned by issuing a replacement voucher where permitted by applicable law and agreed with the Consumer.
Each voucher states its validity period. After the expiry date, the voucher becomes invalid.
The validity period of gift vouchers cannot be extended unless otherwise agreed by the Seller.
A gift voucher cannot be used to pay for shipping or other services unless otherwise stated by the Seller.
A gift voucher is a valuable instrument. In the event of loss or misuse, it may not be replaced unless otherwise required by law.
Forgery or alteration of gift vouchers is prohibited.
These Gift Voucher Terms are effective from 30 May 2026.

Notice of Withdrawal from Purchase Agreement

Sender (Consumer):

Full name: ………………………………………………………..
Address: …………………………………………………………..
E-mail: …………………………………. Tel.: …………………..

Recipient (Seller):

Name / Business name: …………………………………………….
Company ID No.: …………………………………………………..
Registered office: …………………………………………………..

Statement of Withdrawal

On …. I placed an order through your website/online store ….. for the goods ……, order number …….., with a total value of …… EUR. The ordered goods were delivered to me on …..

Pursuant to Section 1829(1) in conjunction with Section 1818 of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, I hereby exercise my statutory right to withdraw from the purchase agreement concluded online concerning the aforementioned goods. Said goods are hereby returned to you together with this notice.

I request that you refund the purchase price in the amount of ….. EUR and postage costs in the amount of …. EUR to my bank account number ….., no later than within 14 days from the date of delivery of this notice.

Place: ……………………………………….
Date: ………………………………………..

Signature of Consumer:
…………………………………………………

PRIVACY POLICY – GDPR

1. Data Controller

The controller of personal data processed through the Online Store www.colored-glass.eu is:

Martin Hoplíček
ID No.: 66657164
VAT No.: CZ7810315755
Business address: 28. října 881/16, 789 01 Zábřeh na Moravě, Czech Republic

E-mail: info@colored-glass.eu
Telephone: +420 775 916 154

(hereinafter referred to as the “Controller”).

The Controller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”) and other applicable data protection legislation.

2. What Personal Data We Process

Depending on the purpose of processing, the Controller may process the following personal data:

first and last name;
billing and delivery address;
e-mail address;
telephone number;
company name and company identification details, where provided;
payment and transaction information;
information concerning orders and purchased goods;
information necessary for handling complaints, returns and withdrawals from contracts;
information provided when contacting customer support;
information concerning a customer account, where the Buyer has created one;
technical information relating to the use of the Online Store, including IP address and information stored through cookies, where applicable.

The Controller processes only personal data that is necessary for the relevant purpose.

3. Purposes and Legal Bases of Processing

Personal data may be processed for the following purposes:

3.1 Processing and fulfilment of orders

Personal data is processed for the purpose of receiving, processing and fulfilling orders, concluding and performing purchase contracts, arranging delivery, communicating with customers and handling payments.

Legal basis: Article 6(1)(b) GDPR – processing necessary for the performance of a contract or for taking steps at the request of the data subject prior to entering into a contract.

Providing the personal data necessary to process an order is required in order to conclude and perform the purchase contract. Without such information, the Controller may not be able to process or deliver the order.

3.2 Accounting and legal obligations

Personal data is processed for the purpose of fulfilling statutory obligations, including accounting, tax and other legal obligations applicable to the Controller.

Legal basis: Article 6(1)(c) GDPR – processing necessary for compliance with a legal obligation.

3.3 Customer communication

Personal data may be processed for communication concerning an order, delivery, payment, complaint, return, withdrawal from a contract or other matters directly related to the customer’s relationship with the Controller.

Legal basis: Article 6(1)(b) GDPR and, where applicable, Article 6(1)(f) GDPR.

3.4 Protection of the Controller’s legitimate interests

Personal data may be processed where necessary for the protection of the Controller’s legitimate interests, including the protection of legal rights, prevention of fraud or misuse, enforcement of contractual claims, defence against legal claims and ensuring the security of the Online Store.

Legal basis: Article 6(1)(f) GDPR.

3.5 Direct marketing

The Controller may use the contact details of existing customers for direct marketing concerning the Controller’s own similar goods and services, provided that the applicable legal requirements are met.

The customer has the right to object to the processing of personal data for direct marketing at any time.

Legal basis: Article 6(1)(f) GDPR, where applicable.

Where prior consent is legally required, marketing communications will only be sent on the basis of such consent.

The Controller will provide a simple and free way to unsubscribe from marketing communications in each marketing message.

The Czech Data Protection Authority confirms that customer contact details may, under the applicable conditions, be processed for direct marketing on the basis of legitimate interest, while customers must be informed of their right to object.

4. Recipients of Personal Data

Personal data may be made available to third parties only to the extent necessary for the relevant purpose and in accordance with applicable law.

Depending on the specific service used by the Buyer, recipients may include:

carriers and delivery companies selected for the delivery of the order;
parcel shops and parcel locker operators where delivery to such a location is selected;
payment service providers and banks involved in processing payments;
accounting and tax service providers;
IT, hosting and e-commerce service providers;
providers of technical support and maintenance;
public authorities and other entities where disclosure is required by law.

Where a third party processes personal data on behalf of the Controller, the Controller ensures that the applicable requirements for data processors under Article 28 GDPR are met.

The Controller does not sell customers’ personal data.

5. Payment Service Providers

Where online payment is selected, payment information may be processed by the relevant payment service provider.

The Online Store may use Comgate as a payment gateway. Payment card information is processed by the relevant payment service provider and is not stored by the Seller in the Online Store’s ordinary customer database unless expressly stated otherwise by the payment provider.

The processing of payment data by the payment provider is also subject to the provider’s own terms and privacy policy.

6. Delivery Companies

In order to deliver an order, the Controller may provide the carrier or delivery service with the information necessary for delivery, such as:

name;
delivery address;
telephone number;
e-mail address;
information necessary to identify the shipment.

The carrier may process this information for the purpose of transporting and delivering the shipment and communicating with the recipient.

Only information necessary for delivery is provided.

7. Customer Account

If the Buyer creates a customer account, the Controller processes the information necessary to operate the account and provide the associated services.

The customer account may contain information such as:

name;
contact details;
billing and delivery addresses;
order history;
account login information;
information concerning returns, complaints and other transactions associated with the account.

The Buyer may request deletion of the customer account unless the Controller is required by law to retain certain information.

Deletion of a customer account does not necessarily result in immediate deletion of all information relating to previous orders, where the Controller is legally required or otherwise entitled to retain such information.

8. Retention Period

Personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.

In particular:

personal data relating to purchase contracts is retained for the duration of the contractual relationship and for the period necessary to exercise or defend legal claims;
accounting and tax documents are retained for the periods required by applicable legislation;
information relating to complaints, returns and withdrawals is retained for the period necessary to comply with legal obligations and protect the Controller’s legal rights;
customer account information is retained for as long as the account exists and for a reasonable period thereafter where necessary;
marketing data is retained until the customer objects, withdraws consent where applicable, or the purpose for processing otherwise ends.

After the applicable retention period has expired, personal data is securely deleted or anonymised.

9. Cookies

The Online Store uses cookies and similar technologies.

Cookies necessary for the technical operation and security of the Online Store may be used without the user’s consent where permitted by applicable law.

Non-essential cookies, including analytical or marketing cookies, are used only in accordance with applicable legal requirements and, where required, on the basis of the user’s consent.

Where consent is required, the user may accept or reject individual categories of cookies through the cookie settings available on the website.

The user may change or withdraw cookie preferences through the available cookie settings.

The exact cookies used by the Online Store may change depending on the technical services, plugins and tools currently installed on www.colored-glass.eu.

The Czech Data Protection Authority confirms that strictly necessary technical cookies do not require consent, while non-essential cookies, such as marketing or analytical cookies, generally require consent.

10. Newsletter and Marketing Communications

If a customer subscribes to the newsletter or gives consent to receive marketing communications, the Controller may use the provided e-mail address for sending newsletters, product information, offers and other marketing communications.

The customer may withdraw consent at any time or object to direct marketing.

Every marketing e-mail will provide a simple method of unsubscribing from further marketing communications.

If the customer unsubscribes from marketing communications, the e-mail address may be retained on a suppression or unsubscribe list where necessary to ensure that further marketing communications are not sent.

11. Rights of Data Subjects

Under the GDPR, the data subject has, subject to the applicable legal conditions, the following rights:

Right of access

The data subject may request confirmation as to whether personal data concerning him or her is being processed and, where applicable, request access to such data and information concerning its processing.

Right to rectification

The data subject may request correction of inaccurate personal data or completion of incomplete personal data.

Right to erasure

The data subject may request deletion of personal data where the legal conditions for erasure are met.

The right to erasure does not apply where the Controller is legally required or otherwise entitled to retain the data.

Right to restriction of processing

The data subject may request restriction of processing in cases specified by the GDPR.

Right to data portability

Where the legal requirements are met, the data subject may receive personal data concerning him or her in a structured, commonly used and machine-readable format and may request its transmission to another controller.

Right to object

The data subject may object to processing based on legitimate interests, including direct marketing.

The right to object to direct marketing applies at any time.

Right to withdraw consent

Where processing is based on consent, the data subject may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

12. How to Exercise Your Rights

Requests concerning personal data and the exercise of GDPR rights may be sent to:

info@colored-glass.eu

The request should, where reasonably possible, identify the applicant and specify the right being exercised.

The Controller may request additional information where necessary to verify the identity of the person making the request.

The Controller will respond to a valid request within the period required by GDPR.

13. Right to Lodge a Complaint

If a data subject believes that his or her personal data has been processed unlawfully, the data subject has the right to lodge a complaint with the competent supervisory authority.

For matters concerning the Controller established in the Czech Republic, the supervisory authority is:

Office for Personal Data Protection (Úřad pro ochranu osobních údajů)
Pplk. Sochora 27
170 00 Prague 7
Czech Republic

Website: www.uoou.gov.cz

The right to lodge a complaint does not affect any other administrative or judicial remedy available under applicable law.

14. Security of Personal Data

The Controller takes appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, destruction or other unlawful processing.

Access to personal data is limited to persons who need access for legitimate business purposes.

Where third-party processors are used, the Controller requires them to provide appropriate safeguards for the security and confidentiality of personal data.

15. Transfers Outside the European Economic Area

The Controller primarily processes personal data within the European Economic Area.

Where a service provider transfers or processes personal data outside the European Economic Area, the transfer shall be carried out only where the requirements of Chapter V GDPR are satisfied, for example on the basis of an adequacy decision or appropriate safeguards required by GDPR.

16. Automated Decision-Making and Profiling

The Controller does not make decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect the data subject, unless otherwise required or permitted by applicable law and appropriately disclosed.

17. Updates to this Privacy Policy

The Controller may update this Privacy Policy from time to time, in particular where the Online Store, services used, legal requirements or methods of processing personal data change.

The current version of this Privacy Policy is published on:

www.colored-glass.eu

The current version is effective from 30 May 2026.

Terms and Conditions / GDPR